We are interested in finding out how satisfied you are with the services and treatment you received on your last visit. Please respond to each statement by circling the number of the appropriate response.
First Name :
Last Name :
Email Address :
How Satisfied are you with........
5=Extremely Satisfied, 4=Slightly Satisfied, 3=Neither Satisfied nor Dissatisfied, 2=Slighly Dissatisfied, 1=Extremely Dissatisfied
The location of the salon. :
5
4
3
2
1
The parking around the salon :
5
4
3
2
1
The scheduled salon hours :
5
4
3
2
1
The salon's atmosphere and decor :
5
4
3
2
1
The telephone manners of the salon staff :
5
4
3
2
1
The treatment manners of the salon staff :
5
4
3
2
1
The treatment you receive from the salon's management :
5
4
3
2
1
The prices for the services you received or product you purchased :
5
4
3
2
1
The payment methods and terms :
5
4
3
2
1
The quality of the services :
5
4
3
2
1
The qulifications of the service staff :
5
4
3
2
1
The manner in which your concerns and complaints were handled. :
5
4
3
2
1
The manner in which your questions were answered :
5
4
3
2
1
The professionalism of the salon staff :
5
4
3
2
1
THe marketing and advertising programs the salon promotes :
5
4
3
2
1
Customer Service
5=Very Often, 4=Often, 3=Half the time, 2=Once in a while, 1=Never
The telephone is answered by the third ring :
5
4
3
2
1
The person answering the telephone is courteous and friendly :
5
4
3
2
1
The person answering the phone gives their name in the greeting :
5
4
3
2
1
I am regularly placed on hold for more than 30 seconds :
5
4
3
2
1
My calls are directed towards the appropriate person :
5
4
3
2
1
There is ample parking available near the salon :
5
4
3
2
1
The atmosphere of the salon is warm and inviting :
5
4
3
2
1
The salesperson or staff greets me immediately on arrival. :
5
4
3
2
1
I wait less than 15 minutes if my appointment is delayed :
5
4
3
2
1
I receive a good value for my money :
5
4
3
2
1
The salon staff is courteous and friendly :
5
4
3
2
1
The management is courteous and friendly :
5
4
3
2
1
I receive personalized service and attention :
5
4
3
2
1
The staff answers my questions to my satisfaction :
5
4
3
2
1
The staff is concerned about my situation :
5
4
3
2
1
I feel comfortable with the personality of the staff :
5
4
3
2
1
I am kept informed of all the details regarding my purchase. :
5
4
3
2
1
I am happy with the way the staff treats me :
5
4
3
2
1
I prefer to use this salon's services rather than those provided by another salon :
5
4
3
2
1
I will use this salon again :
5
4
3
2
1
I would refer people to this salon :
5
4
3
2
1
The overall quality of the salon service and products is high :
5
4
3
2
1
Comments :
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